To receive a full refund, guests must cancel at least 30 days before check-in. They can also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If a guest cancels between 7 and 30 days before check-in, they receive 50% refund off of the total value. There are no refunds for cancellations less than 7

When you initially book, you will be charged 50% of the total charge, and the last 50% will be charged to the same card a month prior to your arrival date. A hold for the damage deposit (usually $500) is placed on your credit card upon your arrival and released 10 days later.

For the safety of our cabin, and other guests, we do not provide the address until the day prior to your visit. The cabin is close to the intersection of Savage Garden and Highland Rd for planning purposes:  https://goo.gl/maps/E1Mbua9TfsXfR6uP7

The day prior to your arrival, you will be send a personal code for the front door. You do not need to "check-in" - just arrive at the cabin after the check-in time (usually 4pm) and enjoy!

We provide all linens, bath towels, and starter soaps and shampoos for each bathroom. If you have a longer stay, or specific brands you like, please plan to provide those yourselves.

Yes! There is a full size washer dryer for your use. (bring your own detergent)

Yes! My mother (active 74 yo) and my 2 girls (8 & 10) have all walked to Gatlinburg, and on to the National Park Welcome Center (2.5 miles one way) with no problems. However, the road to the cabin is short, but steep. If you wouldn't climb up 4 flights of stairs, then you might not want to make the steep walk up to the

The Overlook has an ideal location - 1/2 mile to the Parkway (at the Nantahala Outdoor Center) 0.7 Miles to the entrance of the Great Smoky Mountain National Park (avoiding Gatlinburg Traffic) 1 Mile to the Gatlinburg Skylift Park and Space Needle 2.5 Miles to the National Park Welcome Center 6 Miles to Rocky Top Sports World (15 min drive) 7.4 Miles to the Dolly