To receive a full refund, guests must cancel at least 30 days before check-in. They can also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If a guest cancels between 7 and 30 days before check-in, they receive 50% refund off of the total value. There are no refunds for cancellations less than 7 days ahead of arrival.